Refund Policy

Last updated: July 6, 2026

Overview

MyFloorSync is a subscription-based B2B SaaS platform. Due to the nature of digital software and the immediate availability of access upon payment, refunds are handled on a case-by-case basis.

Eligibility for Refund

A refund may be considered if any of the following apply:

The service was not delivered as described.
A technical issue prevented access to the platform for more than 72 consecutive hours and was not resolved by MyFloorSync.
The request is made within 7 days of the initial subscription payment.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after access has already been granted.
Partial month usage.
Failure to use the service.
Payments already verified and older than 7 days.

How to Request

To request a refund, contact support@myfloorsync.com with the subject line "Refund Request", including your company name, payment reference, and reason for the request.

Processing Time

Approved refunds are processed within 7-10 business days.

Governing Policy

All refund decisions are made at the sole discretion of MyFloorSync management.

Contact

For questions about this Refund Policy, please contact us at support@myfloorsync.com.